use cases
support tickets reveal product issues. jottie helps you capture them and find patterns. 'what are the most common bugs?' - see the themes without manual categorization.
use cases
powered by jottie
capture ticket notes
find patterns
group by theme
drag notes around, search, and click to explore
why this works
capture ticket notes
find patterns
group by theme
track issues
examples
see how others use jottie for use cases. try these prompts to get started.
try these
details
note interesting tickets or paste summaries. jottie's semantic search groups similar issues. ask for theme summaries to see what's really happening.
capture tickets
semantic grouping
theme extraction
how it works
details
ticket systems track volume, not patterns. jottie's semantic layer reveals what customers are actually struggling with.
why jottie for support
ticket systems track volume, not patterns. jottie's semantic layer reveals what customers are actually struggling with.
questions
does it integrate with zendesk?
not directly. copy ticket summaries or export and import.
can it prioritize issues?
ask for frequency. 'how many tickets mention performance' gives signal.
does it track resolution?
no. jottie captures notes. your ticket system tracks resolution.
start with a single note, then use search or chat to pull the context back instantly.