help center

frequently asked questions

find answers to common questions about jottie. can't find what you're looking for? reach out to support@jottie.io

getting started

what is jottie?
jottie is a local-first note-taking app for ios. your notes stay on your device, ai runs locally using apple foundation models, and nothing is uploaded unless you choose to enable sync. it includes semantic search, automatic tagging, and chat with your notes - all processed privately on your iphone.
how do i get started?
download jottie from the app store and start taking notes immediately - no account required. your notes are stored locally on your device. if you want to sync notes to web or back them up, you can sign in with apple or google later.
does jottie work offline?
yes, jottie works completely offline. all notes, search, and ai features run locally on your device. you can capture notes, search semantically, and chat with your notes even on a plane or anywhere without internet. sync is optional and only happens when you enable it.
what's the difference between ios and web?
jottie for ios and jottie for web are two different experiences. the ios app is local-first: notes stored on your device, on-device ai with apple foundation models, works offline, native ios integrations. jottie for web is cloud-based: notes stored in the cloud, cloud-powered ai (google vertex), access from any browser. they can work together if you enable sync in the ios app, or you can use either independently. we recommend ios for the most private experience.
when should i use jottie for web?
jottie for web is great if you prefer working in a browser, don't have an iphone, or want cloud access from any device. it stores notes in the cloud with encryption at rest and uses cloud ai for search and chat. if you use both ios and web, enable sync in the ios app to keep them in sync. the web app works great standalone - no ios required.

ios features

what ios integrations does jottie have?
jottie integrates deeply with ios: siri shortcuts let you create notes with voice commands, spotlight search finds notes from your home screen, the share extension saves content from any app, apple reminders turns notes into actionable reminders, calendar integration links notes to events, and contacts linking associates notes with people in your address book.
how do siri shortcuts work?
jottie registers siri shortcuts so you can create notes with voice. say something like "hey siri, jot this down: meeting with sarah tomorrow at 3pm" and jottie will create a note without opening the app. the note is processed locally by on-device ai to extract tags, entities, and dates.
can i search notes from spotlight?
yes, jottie indexes your notes for spotlight search. swipe down from your home screen and search - jottie notes will appear in results. tap a result to open that note directly in the app. this makes finding notes as fast as searching anything else on your iphone.
how does the share extension work?
when you're in safari, twitter, or any app, tap the share button and select jottie. the content (text, url, or image) will be saved as a new note. this makes it easy to capture interesting content from anywhere without switching apps.

privacy and security

where are my notes stored?
by default, your notes are stored only on your iphone in a local sqlite database. nothing is uploaded to any server unless you explicitly enable sync in settings. when sync is enabled, notes are encrypted before being uploaded.
are my notes encrypted?
yes. notes are encrypted at rest using aes-256-gcm. encryption keys are stored in the apple keychain, protected by face id or touch id. even if someone gains physical access to your device's files, they can't read your notes without authentication.
does ai process my notes in the cloud?
no. on the ios app, all ai features run locally using apple foundation models. semantic search, automatic tagging, entity extraction, and chat all process on your device. your note content is never sent to external ai services. the web version uses cloud ai, but the ios app is fully local.
do you sell my data?
no, never. with local-first architecture, your data doesn't even reach our servers unless you enable sync. we don't sell data, we don't use your notes to train ai models, and we don't share data with third parties for advertising. see our privacy policy for details.

features

what is semantic search?
semantic search finds notes by meaning, not just keywords. type what you remember - like "the note about the project deadline" - and jottie finds relevant notes even if they don't contain those exact words. on ios, this runs locally using sqlite-vec for vector search, so it works offline.
how does automatic tagging work?
when you save a note, on-device ai extracts relevant information: topics become tags, people and places become entities, and temporal references become dates. this happens locally using apple's nlp, so the processing is fast and private.
how does auto-linking to calendar and contacts work?
jottie automatically links notes to your calendar events and contacts. when you mention someone like "mike", jottie matches it to "michael chen" in your contacts using 500+ built-in nickname variations. dates and event names connect notes to calendar events. this makes it easy to find all notes about a person or meeting later.
what can i do with chat?
chat lets you ask questions about your notes and get answers grounded in your own content. ask for summaries, find connections between notes, or get context on past topics. on ios, chat runs locally using apple foundation models, so your questions and answers stay private on your device.
can i record voice notes?
yes, pro users can record voice notes with automatic transcription. on ios, transcription runs locally using apple's speech recognition, keeping your audio private. the transcript becomes a searchable note, and the original audio is saved alongside it.

pricing and plans

is jottie free?
yes, jottie has a generous free tier. you can create notes, use search and chat, and access all local features. the free tier includes limited note count and chat messages. upgrade to pro for unlimited notes and more chat messages.
what do i get with pro?
pro includes unlimited notes, 1,000 chat messages per month, voice notes with transcription (30 min/month), version history, and priority support. all local-first features remain the same - pro just removes limits.
how much does pro cost?
pro is $3.99/month billed monthly, or $39.99/year billed annually (save $7.89). on ios, you can subscribe through the app store. see the pricing page for details.
can i cancel anytime?
yes, cancel anytime from the app store or settings. you keep pro access until the end of your billing period. since jottie is local-first, your notes remain on your device and are always accessible even after canceling.

sync and data

do i need sync to use both ios and web?
yes, to use both platforms together you need to enable sync in the ios app. this uploads your ios notes (encrypted) to the cloud where they sync with jottie for web. however, you can use either platform independently - ios works fully offline without sync, and web works standalone with cloud storage.
can i export my notes?
yes, you can export notes to markdown or json from the app. since notes are stored locally, you always have full access to your data. export is available in settings.
what happens if i delete the app?
if sync is disabled, deleting the app removes all local data permanently. if sync is enabled, your notes are backed up to the cloud and will be restored when you reinstall. we recommend enabling sync or exporting notes before deleting the app.
how do i delete my account?
go to settings and select "delete account". this permanently removes any synced data from our servers. local data on your device remains until you delete the app. if you never enabled sync, there's no account to delete - just uninstall the app.

still have questions?

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